When Clients Surprise You (In the Best Way)

One of the most rewarding parts of being a photographer is seeing how clients actually use their images once the session is over. When I photographed Heather’s family in Great Neck, Long Island, I assumed the final holiday card would feature one to three favorite photographs — a hero shot, and maybe a supporting moment or two. That’s typical, and it’s usually what clients choose.

What I didn’t expect was what showed up in my mailbox.

After the session, I had texted Heather to give her a quick update on progress. In the middle of our casual back-and-forth, she asked,“Do you have one of JR and my husband?”

“Sure,” I replied.“Like this?” I sent an image.

"Perfect, that'll work," she replied. She asked for another specific moment.

I sent another.

I love asking the models to look at each other. Because after chatting with them, I learn how to get that look. You know, "the look." Whether it's a son and mom or husband and wife, the love within a family always comes out. Some looks are pure love, some are, "Oh honey, you're soooo the one cooking tonight."

So with each of Heather's requests, I had an answer — not because of luck, but because the session had been photographed with intention, coverage, and flexibility in mind. And Heather – a dream client – is organized. I asked and she came with a list of shots she was hoping to get. So after two hours of what can only be described as endless modeling by Heather and her patient family, we were chilled to the bone and satisfied.

Weeks later, Heather sent me a copy of her family’s finished holiday card. She didn’t choose one single image, she curated a story. The final card was a full collage — moments, expressions, relationships, and personality all woven together into one thoughtful design. She did a beautiful job with the layout, and seeing how each image found its place was incredibly rewarding.

I scanned the card myself and created the mockup above to share on social media, because it perfectly illustrates why I approach family sessions the way I do.

I don’t photograph sessions with one final image in mind. I photograph for range.

Candid interactions. Quiet in-betweens. Full family frames. Individual portraits. When clients have variety, they’re free to create something that feels like them — not a template.

Seeing my photography come to life this way, especially during the holidays, is one of those behind-the-scenes wins that never gets old. It’s also a reminder that when you invest in professional photography, the value often shows up in ways you didn’t originally plan.

This card was an unexpected surprise. And one I was genuinely honored to be part of.

⭐️ For tips on how lifestyle photography can improve your business, contact Adrienne Brand.